Logisrch Services – FZCO (UAE & Middle East)
Last updated: 2 February 2026

This Privacy Policy explains how Logisrch Services – FZCO (“Logisrch”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information in connection with the Logisrch website, platform, and related services for users in the United Arab Emirates and the wider Middle East region.

We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL), where applicable.

By using our website or platform, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to personal information collected through:

• The Logisrch website
• The Logisrch platform and enquiry forms
• Communications with users, customers, and service providers

This policy does not apply to third-party websites, platforms, or services that may be linked to or accessed through Logisrch.

2. Our Role as a Marketplace

Logisrch operates primarily as a logistics marketplace that connects customers with independent third-party logistics service providers, including warehouses, carriers, freight operators, and related service providers (“Service Providers”).

Logisrch controls and is responsible for personal information collected through the platform itself. Service Providers independently control the personal information they receive directly from customers and are responsible for their own privacy practices.

Logisrch is not responsible for the privacy practices or data handling activities of Service Providers or other third parties.

3. Personal Information We Collect

We may collect the following types of personal information:

a. Information you provide directly

• Name, company name, email address, phone number
• Business address and billing information
• Enquiry details, service requirements, and shipment-related information
• Communications and correspondence

b. Information collected automatically

• IP address, browser type, device information
• Usage data, pages visited, and interaction data
• Cookies and similar tracking technologies

c. Information from service providers

• Service confirmations and operational updates
• Fulfilment-related information required to coordinate services

4. How We Use Personal Information

We use personal information to:

• Respond to enquiries and requests
• Facilitate connections between customers and Service Providers
• Coordinate, manage, and support logistics services
• Communicate regarding services, updates, or support matters
• Improve platform functionality and user experience
• Comply with legal, regulatory, and contractual obligations

We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to:

a. Service Providers

Personal information may be shared with Service Providers to enable them to respond to enquiries, provide quotations, and perform logistics services.

Service Providers receive only the information necessary to perform their services and are responsible for their own use of that information in accordance with applicable laws and their privacy obligations.

b. Business and technical partners

Including hosting providers, analytics providers, payment processors, and service vendors who support platform operations.

c. Legal and regulatory authorities

Where required by applicable law, regulation, court order, or governmental request, or to protect legal rights.

6. Cross-Border Data Transfers

Personal information may be processed or stored outside the country in which it was collected, including in jurisdictions where Logisrch, its affiliates, or service providers operate or maintain infrastructure.

Where personal data is transferred across borders, Logisrch takes reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Logisrch uses cookies and similar technologies to:

• Operate and maintain the platform
• Analyze usage and improve performance
• Understand user interactions

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain platform features.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, to meet legal or regulatory requirements, or to resolve disputes.

When no longer required, personal information is securely deleted or anonymized.

9. Data Security

Logisrch implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to protect personal information, no system is completely secure.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access personal information we hold about you
• Request correction or updating of inaccurate information
• Withdraw consent where processing is based on consent
• Request deletion of personal information, subject to legal or contractual obligations

Requests may be submitted using the contact information below.

11. Third-Party Links

The Logisrch platform may contain links to third-party websites or services. Logisrch is not responsible for the privacy practices or content of such third parties.

Users should review the privacy policies of any third-party services they access.

12. Changes to This Privacy Policy

Logisrch may update this Privacy Policy from time to time. Any changes will be posted on the website with an updated “Last updated” date.

Continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or personal data practices, contact:

Logisrch Services – FZCO
Email: info@logisrch.com